How to fix: " we need more info to redeem your gift card "

Naijanewlife
How to fix: " we need more info to redeem your gift card."

Google Play gift cards are a popular choice for those looking to buy apps, games, music, and more from the Google Play store. However, sometimes, when trying to redeem a Google Play gift card, users may encounter an error message saying "We need more info to redeem your gift card." This error is common, but don't worry, it can easily be resolved.

The error message does not necessarily mean that your gift card is invalid or has been used. As long as you're certain that the gift card was purchased from a reputable store and has not been redeemed by someone else, the issue is likely not with the card itself but with your account. 


To resolve the issue, follow these steps:

• Open the Google Play app. 

• Tap on the MENU button. 
• Select "Payments & subscriptions". 
• Choose "Redeem gift code". 
• Enter the code and tap "redeem"

Note that if your gift card was purchased in the United States, it must be redeemed using an American Google account, and if purchased in Canada, it must be redeemed using a Canadian Google account.

If, after following these steps, you still cannot redeem your gift card, Google may require additional information. 

This information includes:

• A clear picture of the front and back of your gift card. 

• A receipt for the gift card. 

• Information about where and how the gift card was purchased. 

• Your phone number or email address for Google to contact you. 

If you need to provide additional information, you can fill out the form on the Google Play Help article by clicking the link provided. 

Please be patient, as Google may take several days or even a week to review your information.

In conclusion, encountering the "We need more info to redeem your gift card" error is a common issue when trying to redeem Google Play gift cards. 

However, it can be resolved by following the steps outlined above or by providing additional information if required.